I’m trying not to rant on here or post reviews on here, and so I will note that this is a cautionary tale that affected me and a warning to others.
I used SpiderOak backup for many users, since before it was called SpiderOak ONE. In the beginning, it was a great service, but I started running into various problems. It became slow and none of the clients could agree on the state of the account. So I decided to end my usage of SpiderOak.
My account was due to renew in May of 2019. Typically, this means when you end your account, you are looking to end renewal and face termination at the end of the term. However, SpiderOak works differently. When you terminate your account, it is effective immediately, with no compensation nor recourse. Additionally, there’s no way to contact support because they are using a special domain for that, and it doesn’t resolve.
So buyer beware: SpiderOak ONE has gone downhill, and cancelling your service early is an immediate action, with no access to support.